Refund policy

At Bridges Stumbling Acres, we take care in preparing and packaging every order. Due to the nature of our handmade personal care products, we do not accept returns, exchanges, or refunds for change of mind or unwanted products.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible so we can make it right.

Please email jessica@bridgesstumblingacres.com with:

• Your order number
• A brief description of the issue
• Clear photos of the damaged product and packaging, if applicable

Once we review the issue, we will arrange an appropriate replacement or refund for eligible claims.

Non-Returnable Products

Because our products include handmade soaps, bath bombs, balms, creams, and other personal care items, we do not accept returns of opened or unopened products unless the item was damaged upon arrival or the incorrect item was sent.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Contact Us

For any questions regarding an incorrect or damaged order, please contact:

Bridges Stumbling Acres
Email: jessica@bridgesstumblingacres.com